We respect our clients' right to privacy, therefore we do not have a 'non client' marketing mailing list, and we will not give out any information which you have submitted to us to any other company or entity. The information we keep is purely for our own internal purposes. We will keep your details securely and will not send you any unsolicited mail in any format.

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your requests and secondly, to provide you with the best possible service.

 

The type of information we will collect about you includes: your name, address, telephone number, email address, details of debts you asked us to collect.

 

We will never collect sensitive information e.g. your racial origin or sexual preferences or voting preferences. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct it promptly.

 

We will only transfer information outside the EEA (European Economic Area) if you ask us to collect a debt or debts outside the EEA or if you are based outside the EEA.

 

Google Analytics

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We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website herewww.google.com/privacypolicy.html.

 

The Types of Data We Process

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We may process the following kinds of data:

 

(a) technical / statistical information about the type of computer you are using and about your visits to, and use of, this website and other sites you may have visited before landing on our site e.g. the Google search engine. We may also process other technical or statistical data about the computer being used to visit our website including things like IP addresses (dynamic or static), geographical location, browser type, length of visit and the number and type of pages viewed.

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(b) personal data you provide to us - we may collect and process personal data submitted through our website, for example, when you ask us to contact you about our services or vacancies. This data

may include things like your name, email address, telephone number, postal address and or details on a CV;

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(c) data relating to any discussions or business transactions carried out between you and us submitted through the website or submitted over the phone or through subsequent email exchanges etc.

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(d) any other data you may send to us for the purpose of

Sometimes we may need to ask for your explicit consent to process personal data, and when this is required we will make that request clear.

 

Data Security

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We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.

However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.

If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.

 

Key Rights according to General Data Protection Regulation

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The GDPR gives you important rights over your data. This means you can:

Object to your data being processed

Ask us to delete it

Ask us to rectify it

Ask us to restrict the use of it

Ask for access to it

Ask for it to be ported (transferred)

Confirm what data we process and why

 

You can submit what's called a Subject Access Request to us - at any time - in relation to your rights above by contacting us by email. We will comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)

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Giving and Withdrawing your Consent to be Contacted

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In certain circumstances, we may need to have your consent to process your data.

We may ask for your consent, for example, when you fill in our submit a debt for collection web form and you provide your consent by ticking the box on the form.

We also keep a record of your consent until we no longer need to.

We can also remove or minimise your personal data on your request should it no longer be needed for any legitimate business purpose or for any legal, accounting or compliance reasons.

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Porting and providing you with Confirmation of what Personal Data we Process

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You may instruct us at any time to confirm or port (transfer) any of the personal data we process about you. Please tell us the following:

Whether you want to port your personal data or confirm what personal data we process, or both.

What information you require to be ported or confirmed e.g. all your personal data or a specific detail.

What format you would like your personal data to be confirmed in e.g. spreadsheet, PDF etc.

Which email address you would like us to send it to, or if not email, an alternate electronic medium or system.

When you would like to receive it i.e. a date and time.

Any urgency associated with the request.

We will endeavour to carry out your instructions within 30 days of receiving your request, but this is subject to your having provided us with all the detail above along with any other relevant information that is necessary to be able to carry out the work.

Also, if you would like us to port (transfer) your personal data, please be aware that if we don't think your chosen medium and format will be secure, or put your personal data at risk, we will tell you and discuss alternatives with you.

We may request a small reasonable administration fee to cover our reasonable expenses for nonstandard requests or requests that require a specific format.

 

Purging (deleting) Your Personal Data

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You may also instruct us to purge (delete) any and all information we hold about you at any time.

We will endeavour to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.

We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.

This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and accounting purposes, and or possible legal purposes due to legitimate business interests we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.

In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.

 

Updating Your Personal Data

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You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.

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Finding out More About Your Rights under GDPR and About Data Protection

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You can find out more about your rights according to GDPR by visiting the Information Commissioners website in the UK.